Return & Refund Policy

At Staywel, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help!

1. Eligibility for Returns

• Items must be unused, unwashed, and in their original packaging with all tags attached.

• Returns must be requested within [X] days of delivery.

• Certain items, such as innerwear, clearance sale products, or customized items, are not eligible for return due to hygiene and safety reasons.

2. How to Initiate a Return

1. Contact our support team at [hrcorp9960@gmail.com] or [Your Phone Number] with your order details.

2. Our team will review your request and provide instructions for return pickup or shipping.

3. Pack the item securely and send it back through our partnered courier service or your preferred courier.

3. Return Shipping Costs

• If the return is due to damaged, defective, or incorrect items, we will cover the shipping charges.

• For other returns (e.g., change of mind, wrong size ordered), return shipping costs will be the customer’s responsibility.

4. Refund Policy

• Once we receive and inspect your return, we will notify you of the refund status.

• Refunds are processed within [X] business days after approval.

• The refund will be credited to your original payment method or offered as store credit, depending on your preference.

• Shipping charges (if applicable) are non-refundable.

5. Exchange Policy

• If you need a different size or color, you can request an exchange instead of a refund.

• Exchange requests are subject to stock availability.

• The exchange process follows the same steps as returns.

6. Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

• Lingerie, shapewear, and innerwear

• Clearance or sale items

• Gift cards and promotional items

7. Late or Missing Refunds

• If you haven’t received your refund within the expected timeframe, check with your bank or payment provider first.

• If the issue persists, contact us at [hrcorp9960@gmail.com] for assistance.

8. Contact Us

For any return or refund-related queries, reach out to us at [hrcorp9960@gmail.com].