Refund & Return Policy — Staywell India

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Returns Window

We accept returns/exchanges within 7 days of delivery.

Hygiene Policy (Important for Innerwear/Shapewear)

Due to the intimate nature of our products, shapewear and innerwear items cannot be returned for a refund once the tag is removed or the product is worn, unless:

• The item is defective or damaged
• The wrong item was delivered
• There is a manufacturing fault

Exchanges (for size only) are accepted if the product is unused, unwashed, and tags are intact.

Non-Returnable Items

• Innerwear/shapewear without original tags/packaging
• Items marked “Final Sale”
• Products damaged due to misuse

Defective or Wrong Item Received

If you receive a damaged, defective, or incorrect product:

1. Contact us within 48 hours of delivery with photos/video of the product and packaging
2. We’ll arrange a free pickup and replacement or full refund

Refund Process

• Once approved, refunds are processed within 5–7 business days
• Refunds go back to the original payment method (or store credit, your choice)
• COD orders refunded via bank transfer/UPI

How to Initiate a Return/Exchange

1. Email/WhatsApp us at [contact] with your Order ID
2. Mention reason (size issue, defect, wrong item)
3. Our team will confirm pickup within 24–48 hours

Shipping Costs

• Defective/wrong item: we cover return shipping
• Size exchange: customer covers return shipping (unless otherwise stated)

Contact

For any return/refund query: [email] | [WhatsApp number]